This Privacy and Cookie Policy explains how One Smart Paint Repair collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Our website address is: https://onesmartpaintrepair.co.uk.

One Smart Paint Repair is a mobile SMART repair company serving customers across Hertfordshire, London, and Kent.

2. What Personal Data We Collect and Why

Comments

When visitors leave comments on our website, we collect the information entered into the comments form, together with the visitor’s IP address and browser user agent string to help with spam detection.

Media

If you upload images to our website, we recommend avoiding images that contain embedded location information such as EXIF GPS data, as visitors may be able to download and extract this information.

Contact Forms

If you contact One Smart Paint Repair through a website form, we may collect information such as your name, email address, telephone number, vehicle details, location, and any message or information you provide.

We use this information to respond to enquiries, provide quotations, arrange services, deliver customer support, and maintain appropriate business records.

Cookies

Our website uses cookies for a variety of purposes.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience.
A temporary cookie may be used to determine whether your browser accepts cookies when accessing certain areas of the website.
Login and screen preference cookies may be used where applicable to improve the user experience.
A cookie may be created when content is edited or published and will normally expire after one day.

Further information about cookies can be found in the Cookie Policy section below.

Embedded Content from Other Websites

Pages and articles on our website may contain embedded content such as videos, images, maps, or other content from third-party websites.

Embedded content behaves in the same way as if you had visited the third-party website directly. These websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content.

Analytics

We may use website analytics services, such as Google Analytics, to understand how visitors use our website and to help us improve its performance and user experience.

These services may use cookies and collect information such as pages visited, approximate location, device information, browser type, and how visitors interact with the website.

3. Who We Share Your Data With

One Smart Paint Repair does not sell or unnecessarily share your personal information with third parties.

We may share information where it is required by law or where it is necessary to provide or support our services. This may include service providers such as website hosting companies, analytics providers, spam prevention services, email providers, or other technical suppliers.

4. How Long We Retain Your Data

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Comments and associated metadata may be retained indefinitely so that follow-up comments can be recognised.
Information submitted through contact or enquiry forms may be retained for customer service, quotation, service, accounting, and record-keeping purposes.
Registered user information, where applicable, is stored within the user’s profile and may be edited by the user or an authorised website administrator.

5. Your Rights Under UK Law

Under the UK GDPR and applicable data protection legislation, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Object to or restrict the processing of your information.
Request the transfer of your personal information where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

6. Where We Send Your Data

Visitor comments and website submissions may be checked using automated spam detection and security services.

Some third-party service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards will be used where required by applicable data protection legislation.

7. Your Contact Information

For questions or concerns relating to privacy or the use of your personal information, please contact One Smart Paint Repair at:

Email: [Insert Contact Email]

8. How We Protect Your Data

One Smart Paint Repair takes reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse.

These measures may include:

SSL encryption.
Secure website hosting.
Regular software and security updates.
Restricted access to personal information.
Appropriate password and account security measures.

Access to personal information is limited to authorised individuals where reasonably necessary.

9. Data Breach Procedures

In the event of a personal data breach, One Smart Paint Repair will investigate the incident and take appropriate action.

Where legally required, we will notify the Information Commissioner’s Office within 72 hours of becoming aware of a reportable breach.

Affected individuals will also be informed where the breach is likely to result in a high risk to their rights and freedoms.

10. Third Parties and Profiling

One Smart Paint Repair does not carry out automated decision-making or profiling that produces legal or similarly significant effects.

We do not receive personal information about you from external third parties except where necessary to operate our website, deliver our services, or as otherwise described within this policy.

Cookie Policy

Cookies are small files placed on your computer, smartphone, tablet, or other device when you visit a website. They help websites function correctly, remember preferences, and provide information about how visitors use the website.

One Smart Paint Repair may use the following types of cookies:

Essential Cookies: Required for the website to function correctly.
Performance and Analytics Cookies: Help us understand how visitors use the website and identify areas that can be improved, for example through Google Analytics.
Functionality Cookies: Remember certain choices, settings, or preferences to improve your experience.

Where required by law, non-essential cookies will only be used after you have provided consent.

You can also control or delete cookies through your browser settings. Please be aware that blocking certain cookies may affect the functionality of some parts of our website.

For further information about cookies, visit: https://www.aboutcookies.org/

Changes to This Policy

One Smart Paint Repair may update this Privacy and Cookie Policy from time to time to reflect changes to our website, services, legal obligations, or how we process personal information.

We recommend checking this page periodically to stay informed about any changes.

Contact Us

If you have any questions about this Privacy and Cookie Policy, how we use your personal information, or your data protection rights, please contact:

One Smart Paint Repair

Email: smartpaintrepair1@gmail.com